Get the FAQs Straight

You’ve got some Frequently Asked Questions? We’ve got Answers!

What are the benefits of booking directly on this website?

Booking directly through this website comes with exclusive benefits, especially if you’re already a Pacifica Perks member. Booking directly means you enjoy the freedom to change or cancel your reservation with our flexible cancellation policy. Take advantage of special offers and promotions available only on our official website with web-exclusive offers. Pacifica Perks members: you save an additional 5% off our best available rates and receive early access to sales and promotions!

What time is check-in and check-out?

4pm check-in and 11am check-out.

Does the hotel allow pets?

Yes, our pet fee is $75/stay.

Do you offer on-site parking?

On-site valet parking is $48/night. Off-site self-parking is $30/night.

What is your cancellation policy?

Reservation must be cancelled by 4PM local hotel time, 2 days prior to scheduled arrival to avoid penalty of one (1) night’s room & tax. Reservation is fully prepaid, non-refundable at time of booking. No modifications once confirmed. Reservations made at least 72-hours prior to hotel check-in time are eligible for penalty-free cancellation, if requested within 24-hours of booking confirmation.

Do you offer on-site dining?

Yes, we offer on-site dining with room service available by Santo Mezcal Mexican Restaurant, which is open Monday to Thursday from 11am until 9pm; Friday and Saturday from 8am to 10pm; and Sunday, 8am to 9pm.